Vivola Platform Policy
Vivola is a free platform designed to help users search and compare hotels and vacation rentals easily and transparently. Our goal is to provide a reliable, safe, and enjoyable experience for both travelers and accommodation providers.
1. 📌 Platform Usage
Vivola is intended solely for the purpose of searching for tourist accommodations (hotels, B&Bs, vacation homes, farm stays, etc.).
Users must not use Vivola for fraudulent, illegal, or unauthorized activities.
Accessing and using the platform implies acceptance of this policy.
2. 🧑💻 User Accounts
Registration is not required for browsing, but may be necessary to save preferences or post listings.
Users are responsible for the accuracy of the information they provide.
Vivola reserves the right to suspend or remove accounts that violate this policy.
3. 🏠 Accommodation Listings
Hosts must ensure that listed properties are real, available, and accurately described.
It is strictly prohibited to post false, misleading, offensive, or discriminatory content.
Vivola does not manage bookings or payments and does not act as an intermediary.
4. 💬 Reviews and Comments
Users may leave reviews only after staying at a listed property.
Reviews must be honest, respectful, and free of offensive language.
Vivola may moderate or remove content that violates its guidelines.
5. 🔐 Privacy and Data
Vivola respects user privacy and handles data in accordance with GDPR regulations.
Data collected is used solely to improve the service and is never sold to third parties.
For more details, please refer to our Privacy Statement.
6. ⚠️ Limitation of Liability
Vivola does not guarantee the availability, quality, or safety of listed accommodations.
Any disputes between hosts and guests must be resolved directly between the parties.
The platform is free and does not charge any commission on bookings.
7. 📞 Contact and Support
For reports, technical issues, or assistance, please contact the Vivola team at: support@vivola.it